Shipping Policy

Shipping Destinations

Currently, we ship to the following countries: United States, United Kingdom, Canada, Australia and New Zealand.


Shipping Costs

  • United States & Canada:
    • Free Shipping on all orders. Fully tracked from our warehouse to your door.
    • Priority Shipping: $4.97. Handled first, fully tracked and protected until delivery.
  • International: $8.97 (Secure International Shipping). Duties and taxes included, no fees on arrival.

If your package is lost or arrives damaged, we will reship it at no additional cost.


    Order Processing

    • Processing Time: All orders are handled at our warehouse within 24h-72h (Monday to Friday).
    • Weekend Orders: Purchases made on weekends or public holidays will be processed on the next business day.


    Delivery & Transit

    • Estimated Delivery Time: 7–12 business days after dispatch.
    • Business Days: Shipments are sent Monday to Friday only.
    • Note: Delivery times are approximate and may vary due to external factors such as weather, customs procedures, or carrier delays.


    Shipping Procedure

    • Insured Shipments: All orders are shipped with insurance for your protection. In the event of loss or damage during transit, please contact our support team at support@primouroutlet.com for assistance.


    Order Tracking

    • Tracking Information: Once your order has been shipped, you will receive an email containing your tracking number and detailed instructions.
    • Track Your Order: You can follow the status of your shipment directly on our website using the tracking number provided.
    • Customer Support: If you have any concerns about the status of your order, our support team will be glad to help.


    Missing Items

    • Report Deadline: If any item from your order is missing, please notify our customer service team via support@primouroutlet.com within 7 days of receiving your package.
    • Resolution: Once verified, we will arrange a replacement or issue a refund promptly.


    Return Policy

    • Eligibility: Returns are accepted within 14 days from the date you receive your order.
    • Conditions: Returned products must be unused, undamaged, and in their original packaging. Please note that customized or personalized items are not eligible for return.
    • Refunds: Once we receive and inspect the returned item, your refund will be processed within 17 days. The reimbursement will be made using the same payment method originally used.